Shop
Delivery Policy
1. General Information
Postage will be by 2nd class Royal Mail, unless otherwise stated and/or arranged with the customer.
2. Delivery Location
Shipping is included on UK addresses only.​
3. Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business days are Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
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Returns Policy
Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
In the unlikely event that you wish to return an item;
​Return Postage for items is the responsibility of the customer.
If an item is damaged, it would be much appreciated if the customer could contact info@atelierantras.co.uk as soon as possible after receipt of the item to arrange refund, replacement, repair etc..